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Shipping & Returns

Returns Policy
You may return any unused frame within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Any frame broken in shipping will be replaced immediately free of charge. GUARANTEED.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are based on the order amount. Review the estimated shipping charges below.

Orders for stock products are shipped within 48 hours of order placement. Products are shipped by our preferred carrier, FedEx, by ground designation unless rush service, international or 3rd party accounts are requested.

Please check individual item descriptions for availability and delivery times as stock numbers and back order status may change.

For more specific rates and transit times link to Fed-Ex Rate Finder from 37207. https://www.fedex.com/ratefinder/home?CMP=PAC-1004815-2-5-1050-0010000-US-US-EN-RATEFINDERVURL0


Fed-Ex Ground Shipping rates for US Domestic Orders
Order size Shipping charges
$0.00 - $49.00 $8.50
$50.00 - $99.00 $10.60
$100.00 - $149.00 $11.34
$150.00 - $199.00 $17.99
$200.00 - $299.00 $24.94
$300.00 - $399.00 $35.18
$400.00 - $499.00 $41.70
$500.00 - $749.00 $55.90
$750.00 Or More $69.90
*TN Residents add 9.25% sales tax

Our shipping charges represent well-packed frames designed to prevent breakage in transit.


Ship times via Fed-Ex ground. Enter 37207 http://www.fedex.com/grd/maps/MapEntry.do

Warehouse location: Berkeley Tandem, Inc. 3103 Ambrose Avenue, Nashville, TN 37207



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